Effective Date: March 6th, 2026

‍

Vekser LLC (“Vekser”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, store, and otherwise process personal information collected through our website, portals, dashboards, applications, forms, communications, and related digital services, including any co-branded, white-labeled, affiliate-supported, or integrated offerings we make available (collectively, the “Platform” or “Services”).

This Privacy Policy applies to personal information we collect from visitors, users, customers, leads, landlords, property owners, investors, tenants, buyers, sellers, agents, brokers, vendors, contractors, service providers, partners, applicants, and other individuals who interact with us online or offline.

By accessing or using the Platform or otherwise providing us with information, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your device. The categories of information we may collect include the following:

‍

A. Information You Provide Directly

We may collect information you provide when you:

• fill out forms on our website or portals;
• request information, quotes, proposals, showings, support, or services;
• create an account;
• sign up for newsletters, alerts, or marketing communications;
• submit a property, listing, service request, vendor application, referral application, or partnership inquiry;
• communicate with us by email, phone, text, chat, social media, or other channels;
• upload documents, photos, videos, contracts, or other content;
• participate in surveys, promotions, events, reviews, or feedback submissions.

This information may include, as applicable:

• name;
• email address;
• phone number;
• mailing or property address;
• account credentials;
• company or business name;
• job title;
• property details;
• transaction details;
• communications content;
• payment or billing details;
• documents you submit;
• any other information you choose to provide.

Vekser’s policy expressly covers information users provide when they register, join as owners or partners, or book services, and it lists items such as email, phone, home address, company information, job title, and transaction-related details.

‍

B. Information We Collect Automatically

When you visit or use the Platform, Vekser, and our vendors may automatically collect certain information about your device and usage, including:

• IP address;
• browser type and version;
• device type, operating system, and identifiers;
• approximate geolocation derived from IP address or device signals;
• pages viewed and links clicked;
• date and time of visits;
• referring and exit pages;
• search terms used to find the Platform;
• activity on the Platform;
• cookies, pixels, web beacons, SDKs, tags, and similar tracking technologies.

Vekser’s privacy policy specifically identifies cookies, device IDs, IP addresses, browser and OS information, referral/search data, behavioral data, and even latitude/longitude data as categories it may collect.

‍

C. Information From Other Sources

We may obtain information about you from other sources, including:

• affiliates and subsidiaries;
• referral partners and resellers;
• real estate agents, brokers, property managers, and vendors;
• landlords, owners, buyers, sellers, tenants, or applicants;
• software integrations and CRM or communications tools;
• payment processors;
• marketing partners;
• social media platforms;
• public records and publicly available sources;
• analytics and advertising providers;
• third-party service platforms.

Vekser may combine information from these sources with information we collect directly or automatically.

‍

D. Sensitive or Higher-Risk Information

Depending on the service, we may collect more sensitive categories of information only as reasonably necessary for business, legal, transactional, screening, fraud-prevention, compliance, or operational purposes. For example, this may include limited payment data, government-issued identification details, or information contained in transaction or screening documents that you choose to submit or authorize us to process.

2. HOW WE COLLECT INFORMATION

We may collect personal information:

• directly from you;
• automatically through your use of the Platform;
• from cookies and similar technologies;
• from communications with you;
• from business partners, affiliates, service providers, and vendors;
• from public sources and data providers;
• from other users when they submit information involving you.

Vekser’s policy explicitly describes collection “by asking,” automatically through site use, through cookies and device data, and from other sources tied to marketing and operations.

3. HOW WE USE YOUR INFORMATION

We may use personal information for the following purposes:

• to provide, operate, maintain, and improve our Platform and Services;
• to create, manage, and secure accounts;
• to respond to inquiries and communicate with you;
• to process requests, applications, onboarding, bookings, leads, matches, and transactions;
• to coordinate property management, leasing, maintenance, renovation, construction, buying, selling, marketplace, or referral-related workflows;
• to personalize content, user experience, and service offerings;
• to send service, transactional, legal, administrative, and support communications;
• to send newsletters, promotions, and marketing communications, subject to applicable law;
• to conduct analytics, troubleshooting, testing, research, and quality assurance;
• to prevent fraud, abuse, unauthorized access, and other harmful activity;
• to enforce our terms, policies, and agreements;
• to comply with legal obligations, regulatory requirements, and lawful requests;
• to protect the rights, safety, property, and security of Vekser, our affiliates, users, partners, and others;
• to evaluate or complete corporate transactions such as financing, merger, acquisition, restructuring, or sale of assets.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information for money in the ordinary sense described in your current Vekser policy. However, depending on applicable law, some uses of cookies, analytics, advertising technologies, affiliate data-sharing, or partner lead-routing could be considered a “sale” or “sharing” under certain privacy laws. Vekser expressly states it had not sold personal information for money in the prior 12 months, while also acknowledging third-party collection and sharing for business purposes.

We may disclose personal information to the following categories of recipients:

A. Service Providers and Contractors

We may share information with vendors, service providers, contractors, and processors who perform services on our behalf, such as:

• hosting and cloud providers;
• CRM and communications tools;
• analytics providers;
• payment processors;
• customer support tools;
• scheduling tools;
• document storage and e-signature providers;
• fraud prevention and security vendors;
• marketing and advertising vendors;
• software and operations providers.

Vekser expressly states it shares information with third-party service providers to perform business functions and fulfill operational or contractual obligations.

B. Affiliates and Related Entities

We may share information with our affiliates, subsidiaries, brands, and related entities, including, without limitation, affiliate-supported operations such as Clevertone, SecuredScript, or any other subsidiary or sister company, where reasonably necessary for operations, service fulfillment, recordkeeping, system administration, marketing where permitted, support, compliance, and business management.

C. Business Partners and Third Parties You Engage

Where relevant to your request or use of the Platform, we may share information with third parties such as:

• real estate agents, brokers, property managers, and transaction coordinators;
• landlords, owners, buyers, sellers, tenants, and applicants;
• contractors, vendors, maintenance providers, inspectors, photographers, cleaners, and project participants;
• referral partners, resellers, and marketplace participants;
• title, escrow, insurance, financing, screening, software, and other transaction-support providers.

D. Legal and Safety Disclosures

We may disclose information:

• to comply with law, regulation, subpoena, court order, legal process, or governmental request;
• to investigate, prevent, or address suspected unlawful activity, fraud, or security issues;
• to enforce our legal rights, policies, or agreements;
• to protect the rights, safety, property, or security of Vekser, our affiliates, users, or others.

E. Business Transfers

If Vekser is involved in a merger, acquisition, financing, due diligence process, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

F. With Your Consent or Direction

We may share information for other purposes disclosed to you at the time of collection or with your consent or direction.

5. COOKIES AND TRACKING TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, scripts, web beacons, SDKs, and similar technologies to:

• remember preferences;
• keep users logged in;
• understand usage patterns;
• improve site functionality;
• personalize content;
• measure marketing effectiveness;
• prevent fraud and secure the Platform.

You may be able to manage cookies through your browser settings or device controls. Disabling cookies may affect Platform functionality.

6. ANALYTICS AND ADVERTISING

We may use analytics and advertising tools that collect information about your interactions with the Platform and other online services. These tools may help us understand how users engage with our Platform, improve performance, and deliver more relevant marketing.

Depending on applicable law, you may have choices regarding targeted advertising, certain cookie technologies, or “sale” / “sharing” of personal information.

7. COMMUNICATIONS AND MARKETING CHOICES

We may send you service-related, transactional, account, legal, and administrative communications. We may also send you marketing or promotional communications where permitted by law.

You may opt out of marketing emails by using the unsubscribe link in those emails. Even if you opt out of marketing messages, we may still send you non-marketing messages relating to your account, services, transactions, support requests, or our ongoing business relationship.

A. SMS Communication and Consent

By providing your phone number to Vekser, you consent to receive automated SMS messages from us related to your service, support, and promotional offers. 

Message frequency may vary depending on your interactions with our services.
Message and data rates may apply. 

You may reply STOP at any time to cancel, or HELP for more information. For assistance, contact us at (415) 873-1161 or email support@vekser.com.

B. Disclosure of Information

We do not sell personal information. Additionally, text messaging originator opt-in data and consent will not be shared with or sold to any third parties, except as necessary to provide messaging services through our contracted service providers.

We may disclose information in the following circumstances:

We may share information with third-party service providers who perform services on our behalf, including hosting, payment processing, analytics, communications, messaging delivery, and infrastructure support. These providers are contractually obligated to safeguard information and use it solely for authorized purposes.

We may disclose information to affiliates, subsidiaries, or related entities within our corporate structure for operational and business purposes.

We may disclose information if required to do so by law, subpoena, court order, or governmental request, or if we believe such action is necessary to protect our rights, enforce agreements, prevent fraud, or ensure the safety of users or the public.

In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the transaction.

8. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide the Platform and Services;
• maintain records;
• complete transactions;
• support users and business operations;
• comply with law and contractual obligations;
• resolve disputes;
• enforce agreements;
• detect or prevent fraud and abuse.

We may retain deidentified, aggregated, or anonymized information for longer periods where permitted by law.

9. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, loss, alteration, or disclosure. However, no internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

10. CHILDREN’S PRIVACY

Our Platform is not directed to children under 18, and we do not knowingly collect personal information from children under 18 for marketing or general service use. If we learn that we have collected personal information from a child in a manner not permitted by law, we will take reasonable steps to delete it.

11. THIRD-PARTY WEBSITES AND SERVICES

The Platform may contain links to third-party websites, portals, software, or services. We are not responsible for the privacy practices, content, or policies of those third parties. Information collected by third parties is governed by their own policies, not this Privacy Policy. We encourage you to review their privacy notices before providing personal information.

Third-party websites and third-party collected information are not governed by its privacy policy.

12. INTERNATIONAL DATA TRANSFERS

Vekser is based in the United States, and our systems or service providers may process personal information in the United States and other jurisdictions. If you access the Platform from outside the United States, you understand that your information may be transferred to, stored in, and processed in countries that may not provide the same level of data protection as your home jurisdiction.

13. YOUR PRIVACY RIGHTS AND CHOICES

Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:

• know or access certain personal information we hold about you;
• request correction of inaccurate personal information;
• request deletion of certain personal information;
• opt out of certain marketing communications;
• opt out of certain cookie-based or targeted advertising practices;
• appeal certain privacy-rights decisions, where applicable;
• designate an authorized agent to act on your behalf where permitted by law.

To exercise applicable rights, contact us using the information listed below. We may need to verify your identity before fulfilling a request. We may deny or limit requests where permitted by law.

We will not unlawfully discriminate against you for exercising applicable privacy rights. 

14. CALIFORNIA PRIVACY NOTICE

If you are a California resident, California law may provide you with additional rights concerning your personal information, including the right to know, access, correct, delete, and opt out of certain “sales” or “sharing” of personal information, subject to exceptions and verification requirements.

We may collect the following broad categories of personal information from California residents, depending on the context:

• identifiers and contact information;
• commercial or transaction information;
• internet or network activity information;
• geolocation information;
• professional or employment-related information;
• account credentials and customer records;
• communications content and user submissions;
• in limited cases, more sensitive information where necessary for service delivery, compliance, screening, security, or transactions.

We collect this information from the sources and for the purposes described above, and we may disclose it to the categories of recipients described above.

If Vekser later uses cookie/ad-tech tools or cross-context behavioral advertising in a way that triggers California opt-out obligations, the website should include an operational “Do Not Sell or Share My Personal Information” link or equivalent preference mechanism.

15. OTHER STATE RIGHTS

Residents of certain states may have additional privacy rights under applicable law. Vekser may update this Privacy Policy or provide supplemental state notices as needed to reflect legal requirements in the jurisdictions where it operates or collects personal information.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we do, we will post the updated version on the Platform and revise the Effective Date above. Where required by law, we will provide additional notice or obtain consent.

17. CONTACT INFORMATION

If you have questions about this Privacy Policy or want to exercise applicable privacy rights, contact us at:

Vekser LLC
Email: support@vekser.com

‍
Website:www.vekser.com

‍